Return and Exchange PolicyCustomers are entitled to request a return or exchange in the following cases:
- The product was not received.
- The received product differs from the description on the product page.
- The product is damaged or not functioning properly.
In such cases, customers may submit a return request in accordance with the Buyer Protection Program and the website's approved return policy. A full refund will be issued with no additional fees.
How to Request a Return or Exchange
- Contact customer support within 3 days of receiving the product.
- The product must be in its original packaging.
- The product must be unused, unopened, and unworn.
- The product must be returned in the same condition as received.
When Is a Full Refund Issued Including Shipping Fees?
A full refund, including shipping fees, will be provided in the following cases:
- The product is damaged.
- The product is not functioning properly.
- The product does not match the description on the website.
Processing Procedure After a Return Request
Once the return request is received by the store team, the case will be reviewed.
If the return is approved:
- The product will be collected from the customer.
- A full refund will be processed.
- Shipping fees will be refunded if applicable.
Shipping Fee Policy for Returns
1. If the store is at fault (e.g., wrong item, defective product):
- If the claim is made within 3 days:
- The store will cover all shipping fees.
- If the claim is made after 3 days (and return is approved):
- The customer covers the original shipping fee.
- The store covers the return shipping fee.
2. If the customer is at fault (e.g., ordered the wrong item, product is unopened and in original condition):
- If the claim is made within 3 days:
- The customer covers both the original and return shipping fees.
- If the claim is made after 3 days (and return is approved):
- The customer bears all shipping costs (both ways).
Note: Refunds are processed within 7 to 14 business days, depending on the customer’s bank.