Who is "Sahael | Sahael"?
Sahael is a project by Shawahid Al Reem Trading Est., established in 2018, specializing in medical equipment and supplies.
- Commercial Registration Number: 1010816059
- Tax Registration Number: 310361763300003
- Head Office: Riyadh – Al Shifa District, Saudi Arabia
- Medical Warehouse Location: Riyadh – Al Sulay District – Mohammed Bin Al Basheer Street
What is the delivery time?
- Within Riyadh: 1–2 business days
- Outside Riyadh: 2–5 business days
Delivery times may vary by ±1 day depending on the logistics partner (Aramex).
Can I pick up my order from the warehouse?
Yes, you can order via the website or app and select the "Pick up from warehouse" option.
- Location: Riyadh – Al Sulay District
- Pick-up Hours: 12:00 PM to 3:00 PM
Do you offer same-day delivery?
Yes, same-day delivery is available within Riyadh (excluding Fridays and Saturdays).
Do you have a medical team for product consultations or sample requests?
Absolutely. Our nursing team (Coloplast Care) is happy to assist with consultations and sample requests:
- Central Region:
- Dr. Mona: 0543458025
- Other Regions:
- Dr. Doaa: 0566927700
- Working Hours: 8:00 AM – 4:00 PM (Excluding Fridays and Saturdays)
Do you accept medical insurance?
We do not currently deal directly with insurance companies. However:
- You can place an order and receive an electronic invoice via email to submit to your insurance provider, if your insurance policy covers the purchased products.
What if I received the wrong order?
We sincerely apologize and are committed to resolving it promptly.
Please contact our customer service via WhatsApp: +966552058687
- The correct item will be shipped at no extra charge
- A return waybill will be issued for the incorrect item
How can I contact you?
- Phone Support: 0552058687 (9:00 AM – 4:00 PM, excluding Fridays and Saturdays)
- WhatsApp: +966552058687 (Available 24/7 – responses as soon as possible)
Do you offer international shipping?
Yes, we do offer international shipping via DHL, aramex
- Delivery time: 4–10 business days depending on the destination
"Delivery times may vary depending on the destination country and customs clearance procedures."
If you have any further questions, please click the "Contact Us" button to reach our support team.
Wishing you continued health and wellness.
Sahael | Customer Service